Shipping and Return policy — Front Range Pottery

If you order multiple items, shipping is calculated based on the package size and weight needed to protect them. This can make the rate increase as items are added. When it’s safe to do so, I’ll combine your pieces into as few boxes as possible and refund any shipping overcharge.
Pottery can be both very fragile and very heavy, so it takes sturdy boxes and careful packing to help it arrive safely. Breakage is every potter’s worst nightmare, so I’d rather take extra care than risk your order arriving in pieces.
Gas prices have a close correlation to shipping prices. High gas prices = high shipping prices; this is unfortunately out of our control.

All orders are processed within [2-3] business days. Orders are not shipped or delivered on weekends or holidays.
You will receive a shipment confirmation email with tracking information once your order has been shipped.

I currently only ship to addresses domestically, including [Including Hawaii and Alaska].
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

I take great care in packaging your items to ensure they arrive safely. However, if your item arrives damaged due to shipping, please contact me within 7 days of receiving your order.
To initiate a refund for a damaged item, please provide the following:
- Your order number
- A photo of the damaged item and the packaging
Once your claim is reviewed and approved, we will issue a full refund or send a replacement item at no additional cost.

Please note that all sales are final. I do not offer refunds or exchanges unless the item was damaged during shipping.